Customers can book the Truck through our App (TruckzIndia) or by using Website www.truckzindia.com or feel free to contact on customer care support on +91 82 96 85 32 32.
How can I track the vehicle?
The vehicle can be tracked by clicking on the live order available in the TruckzIndia app. Also, there will be an SMS sent to you once our driver is allocated on your order.
Can I place a booking in advance?
We do not provide advance booking feature. The booking can be done at the time requiremen
How can I pay the trip fare?
The trip fare is calculated after a trip is ended. The fare can be paid via cash or by online payment method. The payment option can be selected at the time of placing an order.
Do u provide labor (loading/unloading) service?
Our drivers would help you to set the goods in the vehicle. However, we do not provide labour services for loading/unloading a goods. If required you can negotiate with our drivers who will get allocated for your trip. As there is no assurance that he will be willing to do the labour work and if he is willing then the charges will be mutually decided between you and the driver. TruckzIndia has no role in the negotiation.
How can a booking be cancelled?
You can cancel the booking through TruckzIndia App
Do you serve 24/7 or is there any time limit?
Yes, we do serve you 24/7. Please note that the order confirmation is subject to vehicle availability.
How can I place a booking with multiple stops?
You can mention whether your trip has multiple stops at the time of Booking and add the Stops as the option will be available at the time of Booking.
Who pays the toll, parking and other charges?
The customer has to bear these charge over and above the fare amount. These charges have to be paid to our partner directly.
Will I be charged anything if I cancel the trip?
If you cancel, after a partner is assigned for your trip, then you may be charged a cancellation fee of Rs. 50/-. Conditions for these cancellation charges may vary from time to time.
Are my goods secure?
All our partners go through a background verification process. Also, you can use our tracking system to track your goods live while they are being transported.
Is there any service guarantee?
We would like to assure you of the accuracy of our ETA & the estimated travel time. However, given the unpredictable nature of traffic & road conditions, we do not provide any service guarantee.
In what circumstances can the trip fare change?
The trip fare can change due to the below mentioned reasons:
If the Pick up and drop location changes a lot from the originally mentioned on
If the Loading and unloading time exceeds 60 mins
If there are multiple stops in the trip
If you are particular about the route that needs to be taken by the driver and if that route is different from our recommendation to the driver
Other unforeseen issues
Are the customer’s goods insured by TruckzIndia?
No the goods are not insured. Our rates do not include any charges towards insurance. But the customer should take insurance for goods being shipped.